Are you experiencing issues with HDR video playback on Snapchat when sending to iPhone or Android recipients? You're not alone. Although HDR video capture is available in Snapchat, playback issues can arise. This guide provides troubleshooting tips to help resolve this problem and get your HDR videos displaying correctly.

**Possible Causes:**

* **Recipient Device Compatibility:** Older iPhone or Android devices may not support HDR playback.
* **Snapchat App Version:** Ensure you're using the latest version of the Snapchat app. Updates often include bug fixes and performance improvements.

* **SnapEnhance Version:** The SnapEnhance app, which enhances video capture, needs to be up-to-date as well. Check for the latest version within Snapchat's settings.
* **Network Connection:** A stable internet connection is essential for smooth HDR video streaming.

**Troubleshooting Steps:**

1. **Update Snapchat:** Verify you have the latest Snapchat app version.
2. **Update SnapEnhance:** Ensure you're using the latest SnapEnhance version.
3. **Check Network Connection:** Test your internet connection for stability.
4. **Contact Support:** If the issue persists, reach out to Snapchat support for assistance.

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